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Resort Access International, Inc. (
dba Vacation Factory ) is licensed, bonded and registered as a Seller of Travel in the state of Florida, Registration No.: ST-26171.
General Information: All prices and resort information provided
within this website are accurate as of the most recent update, however are subject to change without notice. Updated information shall be provided at time of booking, when applicable. Package prices
and inclusions are guaranteed only upon receipt of a deposit by
Vacation Factory.
Reservations: Reservations may be made either online
or directly through the Vacation Factory's Vacation Planning Center at
1-888-215-4922. Reservations shall not be considered confirmed until
a deposit is processed and an official confirmation has been issued
by Vacation Factory. Online requests shall be responded to within 48
hours of booking. If you prefer instant confirmation for your
reservations please call our Vacation Planning Center.
Deposits / Payments: A deposit of $100 is required to reserve your
Vacation Factory vacation. Final payment must be received at least
30 days prior to scheduled arrival date or reservation shall be subject to immediate cancellation. Bookings made within
30 days of arrival are subject to immediate payment in full. Payment constitutes acceptance of these terms and conditions.
Vacation Documents: Vouchers shall be issued within ten days of receiving payment in full. Bookings made within 15 days of arrival, will be subject to a $15 service charge for overnight delivery. It is the responsibility of
the vacationer to confirm the accuracy of all documentation.
Revisions: Any changes to confirmed packages requested
30 days or more in advance, are free of charge when available. Those made within
30 days of the scheduled arrival date, when available, are subject to a $25 per package revision fee, plus applicable supplier penalties.
Cancellations: If cancellation is received prior to the scheduled arrival date,
a $25 per room penalty will be charged. Cancellations received
within the individual hotels cancellation period are subject to all
cancellation penalties charged by suppliers. In the event no cancellation notice is received prior to the scheduled arrival date, all payments
made to Vacation Factory shall be forfeited.
Refunds: Refunds are not available for any unused portions of your package, except
where proper notice of cancellation is received by Vacation Factory
prior to the commencement of travel. Vacation Factory reserves the right to substitute components of equal or greater value. Requests for refunds must be made in writing within thirty (30) days of the completion of your vacation. Direct all correspondence to:
The Vacation Factory
c/o Resort Access International, Inc.
1768 Park Center Drive, Suite 355
Orlando, Florida 32835
Not Included: Transportation to and from destination, additional bedding charges when applicable, deposits required by suppliers when applicable, incidental guest charges, gratuities, meals and activities are not included, except where otherwise noted. Some options may not be available in certain areas.
Car Rental: Category and length of contract are determined by the package selected. Base rental fee is included in package price. Valid driver’s license must be presented, age restrictions apply. Applicable taxes and airport fees, optional protection plans, cash deposits, fees for additional drivers, drivers under 25, and other options are the sole responsibility of the renter.
Responsibilities: Vacation Factory is an authorized Tour Operator in the State of Florida and is responsible for packaging the various components of the vacations described
within this website. The various suppliers within this website are independent contractors and are NOT the agents, employees or partners of
Vacation Factory. Vacation Factory does not accept any liability for the actions or wrongful omissions of these suppliers. Furthermore, neither
Vacation Factory nor any subagents are to be held responsible for personal injury, loss or damage of property, or additional expense resulting from government action, strike, acts of aggression, weather, acts of God, or any other matter beyond the reasonable control of
Vacation Factory. In addition, it is mutually agreed by and between you and
Vacation Factory, that all disputes pertaining to these policies and procedures shall be litigated, if necessary, in and before a court located within the State of Florida.
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